Straight answers, no small print

Three ways, whichever suits you:

• Call or text +1 (682) 480-0825. Quickest route, and the one to use for an unusual or urgent trip.
• Fill in the ride request form. About two minutes, then we come back to confirm.
• Email Info@exodustransport.net. Best for a facility booking several trips at once.

Have the appointment time ready, both addresses, and whether the rider walks or uses a wheelchair. That is all we need to start.

Give us 24 hours where you can. That lets us build the day around your appointment instead of squeezing it into a gap.

Phone us for same-day trips rather than using the form. We cover many of them. The answer depends on what sits on the schedule already, and a call gets you a yes or no on the spot.

Set up repeat treatment as a standing booking. Dialysis three mornings a week goes in once, and then you stop calling.

Call or text as soon as you know. Clinics move appointments and running times slip, and we build the schedule expecting it.

Tell us early and we shift your pick-up to match the new time. Where the day is already full we will say so on that call and find you the closest slot.

Yes. We run personal errands, family outings, events, church, grocery trips and airport transfers alongside the medical work.

These are private-pay trips, so you need no referral and no paperwork. Describe the journey and we will quote it.

Yes. Many of our bookings work that way: an adult child in another state, a case manager, or a facility coordinator.

Give us your contact details alongside the rider's. Tell us who gets the confirmation, and who the driver should call on the day if something changes.

Yes. Every vehicle carries an ambulatory seat for one companion. We charge for the extra passenger, so ask for the rate when you book and we will hold the seat.

Tell us at the time of booking either way. An extra passenger we did not expect is the one thing that catches us out on a full vehicle.

There are three ways to handle the return, and you pick when you book:

• Wait and return. Your driver stays on site, which suits short appointments.
• Scheduled return. We come back at a time you set.
• Will-call return. You ring when you finish and we come. This suits dialysis and anything that overruns.

We may charge waiting time on longer appointments, and we tell you the rate before you book.

Ring us. Clinics overrun, and we hold none of it against you. We either keep your driver waiting or send the next vehicle free.

We suggest a will-call return for dialysis and infusion for this reason. You rest instead of watching the clock.

Door to door as standard: the driver comes to your door, helps you to the vehicle, manages the ramp or the step, secures you, carries your belongings, and walks you to the entrance at the other end.

Door through door on request: your driver takes you inside, to the reception desk or the waiting room, and hands you over. Ask for it when you book if stairs, long corridors or finding the department is the hard part.

Your driver cannot give medical care, hand you medication, or lift someone who bears no weight without the right equipment.

Standard manual wheelchairs, most powered wheelchairs, and mobility scooters. You board using a low-angle ramp and stay in your own chair, secured with a four-point system plus a lap and shoulder belt.

Tell us the make and rough weight when you book if your chair runs large, long or heavy. Thirty seconds on the phone means the right vehicle arrives.

Not at present. Our fleet is equipped for ambulatory and wheelchair transport. Stretcher transport needs a differently equipped vehicle and we would rather say so plainly than take the booking and let you down.

Call us anyway. Where we cannot carry the trip, we often know who can.

Not at the moment. Each van carries one wheelchair position plus an ambulatory seat for a companion.

Two wheelchair riders travelling together need two vehicles. Tell us when you book and we schedule both for the same pick-up.

Yes. Every vehicle carries a wheelchair and we charge nothing extra for it.

Your driver cannot leave that chair with you between transports or at your destination, because it travels with the vehicle. Tell us when you book if you need a chair for the appointment itself and we will talk through what works.

Travel with your own portable oxygen where you manage it yourself. Tell us when you book so your driver expects it and can help secure the cylinder or concentrator.

We neither supply oxygen nor monitor it on the way. A rider who needs clinical supervision during the journey needs an ambulance.

Walkers, canes, crutches, folded chairs and service animals all travel with you.

Private-pay fares follow the distance, the vehicle, whether you book one way or a return, and whether your driver waits. Describe the journey and we quote it before you commit.

We run no surge pricing, and the companion seat costs nothing. We quote repeat bookings as a package rather than trip by trip.

We work out of Dallas and cover the metroplex with the towns around it: Dallas, Fort Worth, Arlington, Irving, Plano, Garland, Richardson, Mesquite, Carrollton, Grand Prairie, Frisco, McKinney, Denton, Lewisville and neighbouring areas.

Ask us about treatment further out. We quote longer trips one by one instead of turning them away.

No. Exodus Transport runs non-emergency trips. We carry no paramedics and no medical equipment, and your driver cannot treat or monitor you on the way.

Call 911 for a medical emergency. Chest pain, trouble breathing, a suspected stroke or a serious fall all need an ambulance.